Privacy Policy

We collect personal data during registration (name, email, date of birth, phone) and usage data related to streaming (watch history, preferences, device and network information).

Your data allows us to manage your account, personalise recommendations, improve streaming quality and send transactional communications (e.g., payment receipts, service updates). Marketing e-mails are strictly opt-in in line with GDPR.

Mikiguiki offers auto-renewable subscriptions (Basic, Standard, Premium). Prices and renewal periods are shown on the purchase screen before payment. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. You can manage or cancel your plan at any time via your App Store account settings. Restoring purchases is available with the "Restore Purchases" button in the app, as required by App Review Guideline 3.1.2.

We never sell your data. We only share information with trusted processors (e.g., payments, email/SMS/WhatsApp providers, analytics, hosting/CDN) under data processing agreements, or when legally required. We do not allow these providers to use your data for their own purposes.

We may process data on infrastructure located outside your country. Where applicable, we rely on standard contractual clauses or equivalent safeguards to protect your information, and we assess our vendors’ security and compliance posture regularly.

We use cookies and local storage to remember preferences and analyse platform usage. You may disable cookies in your browser; some features might not function properly. For EU users we display a cookie-consent banner in compliance with GDPR and ePrivacy directives.

We employ encryption in transit (TLS 1.2+), hashed passwords (Argon2) and role-based access controls. Despite our efforts, no system is 100% secure.

You may access, correct or delete your personal data, object to processing, or request data portability. Send your request to contact@mikiguiki.com. We respond within 30 days as required by GDPR/CCPA.

Mikiguiki is not directed to children under 13 years old. We do not knowingly collect data from minors. If you believe a child has provided us personal information, contact us and we will delete it immediately.

We may update this policy to reflect new legal requirements or service changes. We will notify you in-app or by e-mail before significant changes take effect.

Questions? Reach us at contact@mikiguiki.com or Address (Ovalcampus USA): 1129 N Saint Lucas St Allentown, PA 18104, United States.

We collect an installation identifier (e.g., push notification token) to enable push notifications and associate them with your account or device. We do not sell this data or use it for advertising. Data is encrypted in transit and retained only while your account remains active or until you disable notifications or delete your account.

For passwordless login and security verification, we may send one-time passcodes (OTP) via e-mail, SMS or WhatsApp to the contact details you provide. We share the necessary contact data with our messaging providers solely to deliver the OTP. These providers act as processors and may not use your data for their own purposes.

With your permission, we send push notifications about account activity, new releases and service updates. You can disable notifications at any time in your device settings or within the app. Disabling notifications may prevent us from delivering certain service messages.

You can request deletion of your account and associated personal data using the following link: Delete Account. Once we verify your request, we will delete or anonymise your data except where retention is required by law, dispute resolution or to enforce our terms.

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce agreements. Examples: (i) subscription and billing records for statutory periods; (ii) security logs for a limited time; (iii) push tokens while your account is active or until you revoke notifications.